How Roberts London uses cookies and similar technologies

Roberts London uses cookies and related technologies to operate and protect the website, remember choices, provide shopping and checkout functions, understand how the site is used and, where permitted, measure or support advertising.

Some technologies are necessary for the website or a service you request to function.

Others are optional and will only operate where the appropriate choice has been made or another applicable legal exception permits their use.

This Cookie Policy explains:

• What cookies and similar technologies are.
• Why Roberts London uses them.
• The categories we use.
• Which technologies require a choice.
• How ecommerce and customer-account cookies work.
• How analytics, advertising and external media are handled.
• How you can change your preferences.

This policy should be read together with the Roberts London Privacy Notice.

Read the Privacy Notice →

Who is responsible for the website?

Roberts London is created and published by:

Barry Roberts
Roberts & Co

Email: info@roberts-and-co.com

Address:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Read Publisher Information →

What is a cookie?

A cookie is a small piece of information stored on your browser or device when you visit a website.

Cookies can perform different functions.

For example, they may:

• Remember that you are logged in.
• Maintain the contents of a shopping basket.
• Remember a preference.
• Record whether you accepted or rejected optional technologies.
• Help protect forms and checkout from abuse.
• Measure website use.
• Support advertising or conversion measurement.

Some cookies last only for the duration of a browser session.

Others remain for a defined period or until they are removed.

Other storage and access technologies

This policy uses the word cookies for convenience, but similar rules can apply to other technologies that store information on, or access information from, a device.

These may include:

• Browser local storage.
• Session storage.
• Tracking pixels.
• Web beacons.
• Scripts and tags.
• Software development tools.
• Device or browser identifiers.
• Similar storage and access technologies.

The relevant purpose matters more than the technical name of the technology.

First-party and third-party cookies

First-party cookies

These are set through the Roberts London website domain.

They may be used for functions such as:

• Consent preferences.
• Shopping baskets.
• Customer sessions.
• Website functionality.
• Analytics.

Third-party technologies

Some services used on Roberts London are provided by other organisations.

Depending upon the service and your choices, these may include:

• Payment providers.
• Google Analytics.
• Google Ads.
• YouTube.
• Google reCAPTCHA or another security provider.
• Other services introduced in future.

Those providers may set or access cookies or similar technologies when their service is used.

Where relevant, their own privacy information may also apply.

Our cookie categories

Roberts London groups cookies and similar technologies according to their purpose.

1. Strictly Necessary and Functional

These technologies support services that are necessary to operate the website, protect it or provide a function you have requested.

They may be used for:

• Website security.
• Fraud prevention.
• Load balancing.
• Remembering cookie choices.
• Customer login.
• Maintaining a shopping basket.
• Checkout.
• Processing payments securely.
• Maintaining a customer session.
• Remembering choices necessary to provide a requested function.

Where a technology is genuinely necessary to provide a service you have requested, it may operate without optional consent.

Disabling necessary cookies through browser settings may prevent parts of the website or shop from functioning properly.

2. Preferences

Preference technologies may remember choices about how the website appears or functions.

Examples may include:

• Language preferences.
• Display preferences.
• Wishlist state.
• Other website settings deliberately selected by you.

Some preference technologies may operate without consent where the applicable legal conditions are satisfied and you are provided with an appropriate means of objecting.

Others may be treated as optional depending upon their purpose and configuration.

3. Statistics

Statistics technologies help Roberts London understand how the website and shop are used.

Information may include:

• Pages visited.
• Number of visits.
• General user journeys.
• Device and browser types.
• Referring sources.
• Approximate geographic information.
• Product views.
• Basket activity.
• Checkout activity.
• Website performance.

UK law permits certain narrowly defined statistical technologies to operate without consent where they are used solely to create aggregate statistics for improving the website or service and the applicable conditions are satisfied.

Roberts London does not assume that every analytics service qualifies for this exception.

Where analytics involve individual identifiers, visitor tracking, profiling, advertising measurement, conversion sharing or uses extending beyond aggregate service improvement, the relevant technology will remain subject to consent where required.

Google Analytics

Roberts London may use Google Analytics 4 to understand website and ecommerce use.

Roberts London treats the standard Google Analytics implementation as an optional statistics service.

Where used in this form:

• Google Analytics will remain disabled until the relevant consent choice has been made.
• Analytics cookies will not intentionally be set before that choice.
• Declining statistics cookies will not prevent ordinary access to Roberts London.
• You may change your choice later through Cookie Settings.

Google Analytics may use cookies including:

_ga
Used to distinguish users.

_ga_<container-id>
Used to maintain session state.

The exact identifier attached to the second cookie depends upon the Analytics configuration.

Roberts London may change its analytics implementation in future.

If a privacy-preserving analytics configuration is introduced that falls within an applicable statutory statistics exception, this policy and the website controls will be updated accordingly.

4. Marketing and Advertising

Marketing technologies may be used to:

• Measure advertising.
• Measure conversions.
• Attribute purchases or other actions to campaigns.
• Support advertising services.
• Limit or manage advertising exposure.
• Build or use advertising audiences.
• Support remarketing where activated.
• Understand the performance of advertising campaigns.

These technologies are not treated as necessary merely because advertising supports or promotes Roberts London.

Where consent is required, marketing and advertising technologies remain inactive until consent has been given.

Google Ads

Roberts London may use Google Ads or related Google advertising services.

Depending upon the configuration and your consent choices, this may involve:

• Advertising cookies or identifiers.
• Conversion measurement.
• Campaign attribution.
• Product and purchase events.
• Advertising-performance information.
• Remarketing or audience functions where specifically activated.

Advertising-related storage and access technologies will be treated as requiring consent where applicable.

Roberts London will not treat advertising measurement as ordinary exempt website statistics.

The exact Google Ads technologies and cookie names in use will be reflected in the live cookie register when advertising services are activated.

Consent management

Complianz

Roberts London uses Complianz as its consent-management system.

Complianz may store information needed to:

• Record your cookie choices.
• Remember which categories or services you accepted.
• Remember the version of the policy applying to your choice.
• Determine whether the consent interface should be displayed.
• Allow you to revisit your preferences.

Depending upon the live configuration, Complianz cookies may include names such as:

• cmplz_functional
• cmplz_preferences
• cmplz_statistics
• cmplz_marketing
• cmplz_policy_id
• cmplz_consented_services
• cmplz_banner-status

Additional Complianz storage may be used as the consent-management system develops.

These technologies are used to remember and demonstrate privacy choices rather than to advertise to you.

Your choices

Where optional consent is required, the Roberts London consent interface should allow you to:

Accept

Allow the optional categories or services described in the consent interface.

Reject

Continue without optional consent-controlled technologies.

Preferences

Choose between available optional categories or services.

Necessary technologies remain available where required for the website or a service you request to function.

Equal access after rejection

Rejecting optional cookies should not prevent you from:

• Reading Roberts London editorial content.
• Browsing ordinary pages.
• Viewing product information.
• Contacting Roberts London.

Some specific third-party or optional features may remain unavailable until you choose to activate them.

For example, an external video may remain as a placeholder rather than loading automatically.

Changing your mind

You may revisit your choices at any time using the permanent:

Cookie Settings

link in the website footer.

Where consent is the basis for a technology, withdrawing consent will prevent future use of that technology through Roberts London where technically possible.

Withdrawal does not retrospectively make earlier lawful processing unlawful.

Existing cookies may be deleted automatically where technically supported or can be removed using your browser settings.

Ecommerce cookies

WooCommerce

Roberts London uses WooCommerce to provide ecommerce functionality.

WooCommerce may use cookies when you interact with shop functions.

Core cookies may include:

woocommerce_cart_hash

Typical duration: Browser session

Helps identify when the contents of a shopping basket change.

woocommerce_items_in_cart

Typical duration: Browser session

Helps maintain information concerning whether items are in the shopping basket.

wp_woocommerce_session_

Typical duration: Approximately two days under the standard configuration

Contains a unique customer/session identifier allowing WooCommerce to locate shopping-basket information stored by the website.

woocommerce_recently_viewed

Typical duration: Browser session

May be used if a recently viewed products feature is enabled.

store_notice[notice-id]

Typical duration: Browser session

May remember that a visitor has dismissed a store notice where that feature is used.

Not every WooCommerce cookie is necessarily active on every visit.

The cookies used depend upon which shop features are enabled and how you interact with them.

Shopping baskets

When you add a product to your basket, Roberts London needs to remember that selection while you continue shopping or proceed to checkout.

Basket and session technologies used solely to provide this requested service are treated as necessary ecommerce functions.

Rejecting optional analytics or marketing cookies will not intentionally prevent the ordinary shopping basket from working.

Checkout

Checkout may require necessary technologies for:

• Maintaining the order session.
• Remembering checkout information during the transaction.
• Preventing duplicate or fraudulent submissions.
• Communicating securely with payment services.
• Completing the requested transaction.

These technologies may operate without optional marketing or analytics consent where they are genuinely required to provide checkout securely.

Customer accounts and WordPress

Customer login

Where customer accounts are available, cookies may be used to:

• Authenticate you.
• Keep you signed in.
• Protect account sessions.
• Maintain account security.

These are normally necessary to provide the account function you request.

WordPress

Roberts London uses WordPress.

WordPress may set functional cookies for:

• Logged-in administrators.
• Logged-in customers where applicable.
• Language or interface settings.
• Testing whether cookies are supported.
• Technical browser functionality.

Administrative cookies are primarily relevant to authorised Roberts London users managing the website rather than ordinary logged-out visitors.

Payments

Roberts London uses or will use specialist third-party payment providers.

Payment providers may use cookies or similar technologies for:

• Processing payments.
• Authentication.
• Fraud prevention.
• Transaction security.
• Regulatory compliance.

Some payment-security technology may be necessary to provide the payment method selected by the customer.

The exact cookies depend upon the payment provider active at checkout.

The provider’s identity will be displayed where appropriate during the payment process.

Roberts London does not intentionally activate advertising or unrelated tracking merely because a payment provider is present.

Read Payment & Security →

Fraud prevention and security

Security technologies may be used to:

• Identify automated activity.
• Prevent spam.
• Protect customer accounts.
• Protect checkout.
• Detect suspicious transactions.
• Prevent attacks against the website.

A security technology will only be treated as exempt from optional consent where its use satisfies the applicable legal requirements.

Security should not be used as a label to disguise unrelated analytics, advertising or profiling.

Google reCAPTCHA

Roberts London may use Google reCAPTCHA, or another comparable service, to protect forms from automated abuse.

Where used, Roberts London aims to:

• Limit the service to pages or functions where it is genuinely needed.
• Avoid unnecessary site-wide loading.
• Use an appropriately privacy-conscious configuration.
• Review any cookies or identifiers the service creates.
• Apply consent controls where required by the actual configuration.

Google may receive technical or behavioural information when its security service is loaded.

Further details are provided in the Privacy Notice.

YouTube and external media

Roberts London may embed films hosted by YouTube.

We aim to use a click-to-load approach.

This means:

• The external video player should not automatically load merely because you visit a page.
• You may initially see a Roberts London image or placeholder.
• You will be told that activating the video connects to the external provider.
• Where available, privacy-enhancing embed settings will be used.
• You may be offered a direct link to watch the film on the external platform instead.

When you choose to load or play external media, the provider may:

• Receive your IP address.
• Access or store information on your device.
• Receive browser or device information.
• Record video interactions.
• Associate activity with an account where you are signed in.

Your deliberate request to load a specific external feature may affect which cookie rules apply to the technical delivery of that feature.

However, unrelated analytics or advertising carried out by the external provider is not automatically treated as necessary merely because you chose to watch a video.

Embedded content from other services

Roberts London may occasionally use embedded content from other third parties.

Examples could include:

• Maps.
• Audio.
• Social media.
• Interactive media.
• Booking or reservation tools.

Before introducing a new embedded service, Roberts London should consider:

• What technologies it loads.
• Whether they load before interaction.
• Whether they track visitors.
• Whether they are necessary.
• Whether consent is required.
• Whether a privacy-preserving or click-to-load option is available.

The Cookie Policy and consent configuration should be updated when a materially new service is introduced.

Social media

Roberts London may provide ordinary links to its social-media profiles.

A normal outbound link should not itself be treated as consent to social-media tracking on the Roberts London website.

Roberts London does not intend to activate social tracking pixels, embedded feeds or advertising technology merely because links to social platforms appear on the site.

If social-media tracking or embedded feeds are introduced later, they will be reviewed and classified according to their actual function.

Wishlist and preference functions

The Roberts London Shop may offer a wishlist or similar saved-product function.

Depending upon the technical implementation, this may use:

• An account identifier.
• A session identifier.
• Local storage.
• A functional cookie.

Where a user deliberately requests the function, some storage may be necessary or may fall within an applicable preference exception.

The exact technology will be reviewed when the final wishlist system is selected.

Cookies used by services introduced later

Roberts London is a developing publication and shop.

New services may be introduced, including:

• New payment methods.
• Delivery integrations.
• Advertising services.
• Analytics tools.
• Customer-account features.
• Wishlist functionality.
• Search improvements.
• New external media.

A new provider will not automatically inherit an existing cookie classification.

Its actual technologies and purposes should be reviewed before or when it is activated.

Current core cookie register

The following table summarises the principal cookies expected within the Roberts London technical framework.

Cookie or pattern	Provider	Purpose	Category	Typical duration
cmplz_*	Complianz	Store cookie and consent choices	Necessary / Functional	Commonly up to 365 days
woocommerce_cart_hash	WooCommerce	Detect basket changes	Necessary / Functional	Session
woocommerce_items_in_cart	WooCommerce	Maintain basket status	Necessary / Functional	Session
wp_woocommerce_session_*	WooCommerce	Locate customer basket/session data	Necessary / Functional	Typically 2 days
woocommerce_recently_viewed	WooCommerce	Recently viewed products, if enabled	Functional / Preference	Session
wordpress_logged_in_*	WordPress	Maintain authenticated login	Necessary / Functional	According to login settings
_ga	Google Analytics	Distinguish users	Statistics — consent controlled	Google default up to 2 years, subject to browser limits/configuration
_ga_<container-id>	Google Analytics	Maintain session state	Statistics — consent controlled	Google default up to 2 years, subject to browser limits/configuration

This table is not intended to substitute for the live technical cookie scan.

Cookie names, durations and providers can change when:

• Plugins are updated.
• Features are enabled or disabled.
• Providers change.
• Browser behaviour changes.
• A service changes its own technology.

The live cookie register generated or maintained through Roberts London’s consent-management system should therefore be reviewed periodically and treated as the most specific current technical record.

Google Consent Mode

Where Google Analytics or Google advertising services are active, Roberts London may use Google Consent Mode or another consent-signalling mechanism.

Such a mechanism communicates relevant consent choices to Google services.

Using a consent-signalling system does not itself mean that Roberts London has permission to activate every Google purpose.

The Roberts London configuration should ensure that:

• Consent defaults reflect the visitor’s actual choice.
• Advertising storage is not granted without the appropriate consent.
• Advertising personalisation is not enabled merely by default.
• Analytics and advertising configuration reflects this Cookie Policy.
• Consent withdrawal is communicated where technically supported.

Browser controls

Most browsers allow you to:

• View cookies.
• Delete cookies.
• Block cookies.
• Block third-party cookies.
• Clear site data.
• Restrict particular storage.

Browser controls operate separately from Roberts London’s Cookie Settings.

Blocking all cookies through your browser may affect necessary site functions, including:

• Customer login.
• Shopping baskets.
• Checkout.
• Remembered preferences.

Do Not Track and browser privacy signals

Browsers and privacy tools may send preference signals.

Roberts London will assess legally recognised browser-level signals and technical standards as they develop.

Not every browser signal has the same legal effect in every jurisdiction.

The Roberts London consent-management system may support recognised privacy controls where technically and legally appropriate.

Consent records

Roberts London may retain a record of privacy and cookie choices in order to:

• Remember your preferences.
• Apply those choices.
• Demonstrate that a choice was made.
• Identify which version of the policy applied.
• Request a new choice where circumstances materially change.

Consent records are not used as an excuse to retain unrelated browsing information.

How long are cookies kept?

Cookie duration depends upon its purpose.

Session cookies

These generally expire when the browser session ends, although browser behaviour may vary.

Persistent cookies

These remain for a defined period unless removed earlier.

A cookie should not be kept longer merely because a service allows a long default duration.

Roberts London will review whether configured durations are appropriate for their actual purpose.

Withdrawal of consent

Where a technology relies upon consent, you may withdraw that consent.

Use:

Cookie Settings

in the Roberts London footer.

Withdrawal should be as straightforward as giving consent.

After withdrawal:

• The relevant optional service should stop being activated through Roberts London.
• Future optional cookies should not intentionally be created for that purpose.
• Existing cookies may be removed where technically possible or may be deleted through your browser.

Changes to the Cookie Policy

Roberts London may update this policy when:

• The website changes.
• New shop functions are introduced.
• A payment provider changes.
• Advertising is activated.
• Analytics changes.
• A new embed or external service is introduced.
• Cookie law or regulatory guidance changes.
• A technical audit identifies additional technologies.

The review date will be updated when material changes are made.

Contact

Questions about cookies, consent choices or online tracking may be sent to:

Email: info@roberts-and-co.com

Post:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

For broader information about how Roberts London processes personal information, please read the Privacy Notice.

Read the Privacy Notice →

Related information

• Trust & Information
• Publisher Information
• Privacy Notice
• Website Terms of Use
• Terms & Conditions of Sale
• Payment & Security
• Corrections & Complaints

Last reviewed: 18 July 2026