Trust & Information
How Roberts London works
Roberts London is a continuing study of living and working in London: its places, people, culture, hospitality, shops, objects and everyday life.
Trust begins with clarity. Readers and customers should be able to understand who publishes Roberts London, how its editorial work is produced, when a commercial relationship exists, how products are offered for sale and what happens when something needs to be corrected or resolved.
This page provides an introduction to the standards, policies and customer information that govern Roberts London.
Roberts London
Roberts London is an independent editorial and media publication devoted to the experience of living and working in London.
Its work includes articles, photography, films, observations, recommendations and a developing collection of objects offered through the Roberts London Shop.
Roberts London is not presented as a finished authority on the city. It is a continuing study built through direct experience, careful observation, research and an evolving record of London life.
Roberts London is created and published by Barry Roberts through Roberts & Co.
It forms part of The Company of Extraordinary Companies, the wider portfolio of houses, projects and publications developed by Barry Roberts.
Publisher: Barry Roberts, Roberts & Co
Email: info@roberts-and-co.com
Address: PO Box 458, 1 Croydon Road, Beckenham, Kent BR3 9FN, United Kingdom
General correspondence, editorial enquiries, press invitations, commercial proposals, privacy requests, accessibility enquiries and questions concerning the Roberts London Shop may be sent to:
Postal correspondence may be sent to:
Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom
Editorial Trust
Roberts London begins with a simple method:
Go somewhere real.
Look carefully.
Notice something specific.
Connect it to London life.
Record the lesson calmly.
Published work may draw upon direct visits, personal experience, photography, film, interviews, archive material and supporting research.
Where a distinction matters, Roberts London will make clear whether a piece is based upon a direct visit, historical research, an invited experience, supplied information or editorial interpretation.
Roberts London chooses subjects because they contribute to its continuing study of London.
Coverage is shaped by editorial interest, direct experience, historical relevance, visual character, craftsmanship, service, atmosphere and the relationship between a subject and London life.
Inclusion is not automatically an endorsement, and omission should not be interpreted as a judgement. Recommendations reflect the circumstances and editorial opinion that existed when the work was prepared.
Opening hours, prices, menus, exhibitions, ownership, availability and other practical details may change after publication. Readers should confirm time-sensitive information directly with the relevant organisation before making a journey or purchase.
Roberts London may attend press previews, hosted visits, complimentary meals, exhibitions, performances, hotel stays or other invited experiences. It may also receive products on loan or as gifts and may enter into paid commercial partnerships.
A benefit or commercial relationship does not guarantee publication or favourable coverage.
Where a material relationship exists, it will be identified clearly using direct descriptions such as:
- Advertisement
- Paid Partnership
- Hosted Visit
- Press Invitation
- Gifted
- Loaned for Review
- Affiliate Link
- Affiliated Company
Commercial material will be distinguished from independent editorial work.
Roberts London may publish work concerning houses, businesses or projects connected through The Company of Extraordinary Companies or through another shared ownership or management relationship.
When such a relationship is relevant to the reader’s understanding of the work, it will be disclosed prominently.
Coverage of an affiliated business will not be presented as an independent review of an unrelated organisation.
Roberts London aims to distinguish fact, experience, interpretation and opinion.
Clear factual errors will be corrected when identified. Where an error or amendment materially changes the meaning of a published piece, an appropriate dated correction or update note may be added.
A disagreement with an honestly held editorial opinion is not necessarily a factual error. However, Roberts London will consider relevant evidence, requests for clarification and proportionate rights of reply.
Roberts London uses both documentary photography and created editorial imagery.
Documentary photographs record an actual place, person, event or object. Created editorial images are used to establish atmosphere, introduce a subject or express the visual identity of Roberts London.
Digitally created or AI-assisted imagery is not presented as documentary evidence of a particular place, person, event or object. Where an image could reasonably be mistaken for a factual photographic record, its illustrative character will be made clear.
Roberts London does not use generative tools to invent visits, fabricate quotations, create false endorsements or manufacture documentary evidence.
The Roberts London Shop
Products offered through Roberts London are sold by Barry Roberts through Roberts & Co.
The identity of the seller, product price, delivery information and applicable terms will be available before an order is placed.
Roberts London aims to describe every product accurately and with sufficient information for an informed purchasing decision.
Product pages may include:
- Materials and construction.
- Dimensions and weight.
- Maker or brand information.
- Age or approximate period.
- Hallmarks and identifying marks.
- Provenance where known and appropriate.
- Condition.
- Restoration, cleaning or preparation.
- Included packaging or accessories.
- Original Roberts London photography.
Vintage, antique and previously owned objects may show evidence of age, handling, storage, use or earlier repair. These characteristics will be described where they materially affect the appearance, value or use of the item.
Minor variations between photography and the physical object may result from lighting, screen settings, scale and the reflective qualities of certain materials.
Many Roberts London products may be vintage, antique, previously owned, individually sourced or available as single examples.
Placing an item in a basket does not necessarily reserve it. A contract is formed only in accordance with the Terms & Conditions of Sale.
In the unusual event that an item cannot be supplied after an order is placed, the customer will be contacted and any applicable payment will be refunded.
Available payment methods will be displayed during checkout.
Payments are processed using approved third-party payment services. Roberts London does not directly retain complete payment-card numbers or card security codes.
Orders may be reviewed or temporarily held where additional checks are reasonably required to protect customers, prevent fraud or confirm unusual payment or delivery information.
Customers may purchase through guest checkout where that option is available. Creating an account should not be required solely to place an ordinary order.
An optional account may allow a customer to review previous orders, manage saved addresses and access other customer features.
Customers remain responsible for protecting their login information and for notifying Roberts London if they believe an account has been accessed without permission.
Available delivery destinations, methods, charges and estimated times will be shown on the Delivery, Returns & Refunds page and, where appropriate, during checkout.
Delivery estimates are not guarantees. Customs processes, adverse weather, service disruption and circumstances outside Roberts London’s reasonable control may affect arrival times.
International customers are responsible for checking whether local duties, taxes, import charges or restrictions apply unless the checkout expressly states that such charges have been included.
Applicable cancellation, return and refund rights are explained on the Delivery, Returns & Refunds page and in the Terms & Conditions of Sale.
Nothing in Roberts London’s policies limits statutory rights where goods are faulty, misdescribed or otherwise fail to meet applicable legal requirements.
Customers wishing to cancel or return an order should contact:
The order number and relevant product details should be included where available.
Privacy, Legal & Contact
The information collected depends upon how a person uses the website.
It may include information provided when someone:
- Contacts Roberts London.
- Creates a customer account.
- Places an order.
- Requests delivery.
- Makes a payment.
- Returns a product.
- Raises a complaint.
- Subscribes to an optional communication.
- Changes cookie preferences.
- Exercises a privacy right.
The website and its service providers may also process technical information needed to deliver, protect and understand the site.
Roberts London does not sell personal information.
Some cookies and similar technologies are required for functions such as:
- Website security.
- Saving cookie choices.
- Customer login.
- Shopping baskets.
- Checkout.
- Payment processing.
- Fraud prevention.
Optional technologies used for statistics, advertising or external media should remain inactive until the relevant choice has been made through the cookie controls.
Visitors can review or change their choices through the permanent Cookie Settings link in the website footer.
Roberts London may use consent-controlled analytics to understand aggregate website use, product interest and store performance.
Advertising and conversion-measurement services may also be used where the appropriate consent has been given.
Optional analytics and advertising technologies are controlled through the website’s cookie-management system.
Roberts London aims to make its editorial work, customer information and shop usable by as many people as reasonably possible.
This includes attention to:
- Clear page structure.
- Keyboard access.
- Meaningful image descriptions.
- Readable contrast.
- Form labels and error messages.
- Captions or transcripts where appropriate.
- Reduced motion where practical.
Accessibility problems may be reported to:
The Website Terms of Use govern access to Roberts London, its editorial material, intellectual property, external links and general website use.
A separate set of Terms & Conditions of Sale applies when a product is ordered through the Roberts London Shop.
Read the Website Terms of Use →
Read the Terms & Conditions of Sale →
Please contact Roberts London with a clear description of the matter and any information that may help identify the relevant article, image, product, order or interaction.
Email: info@roberts-and-co.com
Post:
Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom
Editorial corrections and complaints are handled under the Corrections & Complaints policy. Privacy concerns are handled in accordance with the Privacy Notice.
For complete information, please read:
