Using Roberts London

These Website Terms of Use govern your access to and use of the Roberts London website, its editorial content, media, customer-account features and other online services.

By using Roberts London, you agree to use the website in accordance with these terms and applicable law.

These terms apply to use of the website generally.

Purchases made through the Roberts London Shop are governed separately by the Terms & Conditions of Sale.

Read the Terms & Conditions of Sale →

About Roberts London

Roberts London is an editorial, media and retail publication devoted to living and working in London.

It is created and published by:

Barry Roberts
Roberts & Co

Email: info@roberts-and-co.com

Address:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Read Publisher Information →

The purpose of the website

Roberts London publishes and provides access to material including:

• Editorial articles.
• Reviews and recommendations.
• Photography.
• Film.
• Historical and cultural research.
• Interviews.
• Notebook observations.
• Information about London places, businesses and institutions.
• Product information.
• The Roberts London Shop.
• Customer-account functions.
• Trust, legal and customer information.

The nature of individual material will vary.

Editorial content is intended to inform, document, interpret, entertain and contribute to the continuing Roberts London study of London.

Editorial content is not professional advice

Unless expressly stated otherwise, Roberts London content is general editorial information and opinion.

It should not be treated as a substitute for professional advice tailored to your individual circumstances.

In particular, editorial material should not ordinarily be relied upon as:

• Legal advice.
• Financial or investment advice.
• Medical advice.
• Tax advice.
• Professional conservation advice.
• Building or structural advice.
• Safety advice.

Where a decision carries significant legal, financial, medical, safety or other consequences, appropriate professional advice should be obtained.

Accuracy

Roberts London aims to publish material responsibly and accurately.

However, editorial publishing necessarily involves:

• Judgement.
• Interpretation.
• Changing information.
• Historical uncertainty.
• Differences between sources.
• Personal experience.

We do not guarantee that every item of editorial information will remain complete, current or applicable indefinitely.

Possible factual errors may be reported under the Corrections & Complaints policy.

Read Editorial Standards →

Read Corrections & Complaints →

Information changes

London changes continuously.

Information published on Roberts London may become outdated because of changes including:

• Opening hours.
• Prices.
• Menus.
• Exhibitions.
• Performances.
• Ownership.
• Management.
• Staff.
• Addresses.
• Transport arrangements.
• Admission requirements.
• Accessibility arrangements.
• Product availability.
• Laws or regulations.

Publication of information does not guarantee that the relevant circumstances will remain unchanged.

Where current information matters to a journey, booking, purchase or other decision, you should confirm it directly with the relevant organisation before relying upon it.

Reviews and recommendations

Reviews and recommendations represent Roberts London’s editorial judgement in the circumstances described.

They do not guarantee that:

• Your experience will be identical.
• A place or service will remain unchanged.
• A product will suit your individual requirements.
• A recommendation is the only or objectively best choice available.

Editorial opinion is distinct from factual representation.

Read Reviews & Recommendations →

Commercial relationships

Some Roberts London content may involve:

• Advertising.
• Paid partnerships.
• Hosted visits.
• Press invitations.
• Gifted items.
• Product loans.
• Affiliate links.
• Products sold through the Roberts London Shop.
• Businesses connected through common ownership or management.

Material relationships will be disclosed where appropriate.

Commercial content may use the same visual and editorial quality as other Roberts London work, but it should remain recognisable as commercial where the law or context requires.

Read Commercial Relationships →

Created and AI-assisted material

Roberts London may use documentary photography alongside created editorial imagery, visual reconstructions and artificial-intelligence-assisted production.

Created editorial imagery is not necessarily a literal record of a particular person, place, object or event.

Where the distinction could materially affect how an image or other content is understood, Roberts London will seek to provide appropriate context.

Read the Image & AI Policy →

Access to Roberts London

Website availability

We aim to keep Roberts London available and functioning reliably.

However, we do not guarantee that:

• The website will always be available.
• Access will always be uninterrupted.
• Every feature will always function without error.
• Particular content will remain online permanently.
• The website will remain compatible with every device, browser or software configuration.

Access may be interrupted or restricted for reasons including:

• Maintenance.
• Security.
• Technical faults.
• Hosting issues.
• Software updates.
• Legal requirements.
• Changes to Roberts London.

Where reasonably possible, significant planned disruption may be managed to minimise inconvenience.

Changes to the website

Roberts London is a developing publication and shop.

We may:

• Add or remove sections.
• Change navigation.
• Introduce or remove features.
• Update editorial material.
• Change the shop.
• Change technology providers.
• Archive older content.
• Restrict access to particular functions.
• Discontinue parts of the website.

We are not obliged to maintain every feature or page indefinitely.

Geographic availability

Roberts London may be accessible internationally.

The fact that the website can be accessed from a particular country does not mean that:

• Every product can be delivered there.
• Every service is offered there.
• Every statement is intended to address the laws of that jurisdiction.
• Roberts London actively targets customers in every country from which the website can technically be viewed.

Available delivery destinations will be stated through the Roberts London Shop.

Customer accounts

Creating an account

Where customer accounts are available, you may be able to create an account to access features such as:

• Order history.
• Saved addresses.
• Account details.
• Wishlists or saved items.
• Other customer functions.

You must provide information that is accurate and should keep relevant account information reasonably up to date.

Keeping your account secure

You are responsible for taking reasonable care of your account credentials.

You should:

• Use a strong password.
• Keep login information confidential.
• Avoid sharing access unnecessarily.
• Notify Roberts London if you reasonably believe an account has been compromised.

Please contact:

info@roberts-and-co.com

if you suspect unauthorised access.

We may require reasonable verification before making security-sensitive changes to an account.

Account suspension

We may suspend or restrict an account where reasonably necessary because of:

• Suspected fraud.
• Security concerns.
• Unauthorised access.
• Abuse of website functions.
• Material breach of these terms.
• A legal obligation.
• Protection of Roberts London or another person.

We will act proportionately to the circumstances where reasonably possible.

Suspension of an account does not remove any existing contractual rights or obligations relating to completed or current orders.

The Roberts London Shop

Purchases

These Website Terms of Use do not replace the contractual terms applying to purchases.

When you order a product, the purchase is governed by:

• The relevant product information.
• The Terms & Conditions of Sale.
• Delivery, Returns & Refunds information.
• Applicable statutory rights.

Read the Terms & Conditions of Sale →

Product information

We aim to present products accurately.

Vintage, antique, previously owned and individually sourced objects may naturally show:

• Age.
• Wear.
• Patina.
• Earlier use.
• Minor variation.
• Repair.
• Restoration.
• Manufacturing variation.

Material condition information will be described where relevant.

The Terms & Conditions of Sale contain the contractual provisions governing product descriptions, ordering and supply.

Intellectual property

Roberts London content

Unless otherwise stated, Roberts London content may be protected by intellectual-property rights including copyright, trade marks and database rights.

Protected material may include:

• Articles.
• Written copy.
• Research.
• Photography.
• Films.
• Audio.
• Graphics.
• Illustrations.
• Created editorial imagery.
• Page design.
• Branding.
• Logos.
• Product photography.
• Compilations.
• Databases.
• Other original material.

Rights may belong to:

• Barry Roberts.
• Roberts & Co.
• A contributor.
• A photographer.
• An artist.
• A licensor.
• Another identified rights holder.

The appearance of material on a publicly accessible website does not mean that it is free from intellectual-property rights.

Third-party material

Some Roberts London pages may contain:

• Archive material.
• Licensed photographs.
• Museum or institutional images.
• Quotations.
• Maps.
• Documents.
• Third-party trade marks.
• Other material belonging to another rights holder.

Such material remains subject to the rights and licence conditions applicable to it.

A Roberts London permission cannot grant rights that Roberts London does not own or control.

Personal use

You may access and view Roberts London for your own lawful personal use.

You may make reasonable temporary or personal copies where permitted by law and ordinary browser functionality.

You must not assume that this gives you a general right to commercially reproduce, publish, distribute or exploit Roberts London material.

Quotation and lawful exceptions

Nothing in these terms is intended to prevent uses that are lawfully permitted without the rights holder’s permission.

Where the law permits quotation, criticism, review, research or another use subject to conditions, those statutory rights remain unaffected.

Where acknowledgement is legally or reasonably required, appropriate credit should be given.

Commercial reproduction

Unless permitted by law or agreed in writing, you must not commercially:

• Republish Roberts London articles.
• Reproduce Roberts London photography.
• Sell copies of Roberts London content.
• Create commercial reproductions from Roberts London material.
• Syndicate substantial Roberts London content.
• Incorporate substantial Roberts London material into a commercial publication or database.
• Remove copyright or attribution information.

Requests concerning licensing and permissions may be sent to:

info@roberts-and-co.com

Please identify:

• The material requested.
• The intended use.
• The format.
• The territory.
• The expected audience.
• The period of use.

Permission is not granted unless confirmed appropriately.

Trade marks and names

Names, logos and other distinctive signs appearing on Roberts London may be protected as trade marks or under other legal rights.

Nothing on the website grants permission to use a trade mark in a way that suggests:

• Endorsement.
• Sponsorship.
• Partnership.
• Common ownership.
• Authorisation.

where no such relationship exists.

Third-party trade marks remain the property of their respective owners.

Their appearance in editorial material does not necessarily imply endorsement or affiliation.

Automated access, scraping and artificial intelligence

Automated systems

You must not use automated systems in a way that:

• Damages or materially disrupts the website.
• Places an unreasonable burden on infrastructure.
• Circumvents security or technical restrictions.
• Attempts unauthorised access.
• Harvests personal information unlawfully.
• Reproduces or republishes substantial protected content without an appropriate right.

This includes the misuse of:

• Bots.
• Crawlers.
• Scrapers.
• Automated agents.
• Extraction tools.

Ordinary search-engine indexing carried out in accordance with accepted technical controls is not prohibited by this clause.

Data extraction

Except where permitted by law or expressly authorised, you must not systematically extract or reuse substantial parts of Roberts London content or databases for:

• Commercial republication.
• Competing databases.
• Content aggregation.
• Commercial dataset creation.
• Automated redistribution.

Small-scale lawful quotation, research and ordinary indexing remain subject to applicable law.

AI training and machine learning

Roberts London does not grant a general contractual licence to use its protected content for the training, fine-tuning or commercial development of artificial-intelligence or machine-learning systems.

Unless Roberts London or the relevant rights holder has granted permission, you should not assume that publication of content online constitutes consent to such commercial use.

Nothing in these terms is intended to restrict a use that applicable law expressly permits and that cannot lawfully be excluded by contract.

Requests for commercial AI, dataset or licensing use may be sent to:

info@roberts-and-co.com

Linking to Roberts London

Ordinary links

You may generally link to publicly available Roberts London pages in a fair and lawful way.

A link must not:

• Falsely suggest endorsement or partnership.
• Misrepresent Roberts London.
• Be used in a defamatory or unlawful context.
• Circumvent a genuine access restriction.
• Present Roberts London content as though it originated with another publisher.

Framing

You must not frame or embed substantial Roberts London pages within another website in a way that:

• Conceals their source.
• Creates a misleading impression of ownership.
• Removes surrounding context or disclosures.
• Suggests a relationship that does not exist.

Ordinary linking is preferable.

Linking to products

You may link to publicly available Roberts London product pages.

Product availability and price may change after a link is created.

A third-party link does not reserve stock or guarantee continuing availability.

Material you send to Roberts London

Correspondence and submissions

You may send Roberts London material including:

• Messages.
• Editorial suggestions.
• Press information.
• Photographs.
• Documents.
• Product information.
• Corrections.
• Reviews where such functionality is enabled.
• Other submissions.

You should not submit material that you do not have the right to provide.

Rights in your material

You retain ownership of rights you lawfully hold in material you submit unless a separate agreement states otherwise.

Sending material for ordinary correspondence does not automatically transfer copyright to Roberts London.

However, where you deliberately submit material for possible publication, you confirm that:

• You have the right to submit it.
• Its use for the stated purpose will not knowingly infringe another person’s rights.
• Any material information you provide about its authorship or origin is accurate to the best of your knowledge.

Any publication licence or transfer of rights requiring more specific terms may be agreed separately.

Unsolicited ideas

Roberts London receives ideas, proposals and suggestions from many sources.

Submitting an unsolicited idea does not create:

• A confidential relationship.
• An obligation to develop the idea.
• A promise to publish it.
• A promise to pay for it.
• Exclusive rights over a general concept that is not otherwise legally protected.

Do not send confidential commercial information unless an appropriate arrangement has first been agreed.

Confidential information

If information is genuinely confidential, embargoed or sensitive, make that status clear before disclosure where possible.

Merely marking an unsolicited message “confidential” does not automatically create a contractual confidentiality obligation where none has otherwise been agreed.

Roberts London will nevertheless handle personal information in accordance with its Privacy Notice.

Read the Privacy Notice →

Reviews, comments and user-generated material

Customer reviews

Where Roberts London enables customer reviews, ratings or similar user-generated content, additional rules may apply.

You must not knowingly submit:

• Fake reviews.
• Reviews of experiences that did not occur.
• Reviews created through an undisclosed conflict of interest.
• Unlawful or defamatory material.
• Threatening or abusive material.
• Spam.
• Advertising disguised as a review.
• Personal information that you have no proper reason to publish.

Roberts London may moderate, reject or remove content where reasonably necessary.

The absence of moderation does not mean that Roberts London endorses every opinion expressed by a third party.

Public comments

Public editorial comments may be disabled or enabled according to Roberts London’s publishing policy.

Where comments are enabled, additional moderation rules may be displayed with the relevant feature.

Roberts London is not obliged to provide a public commenting facility.

Prohibited use

You must not knowingly use Roberts London:

• For unlawful or fraudulent purposes.
• To attempt unauthorised access to systems or accounts.
• To introduce malware or malicious code.
• To conduct denial-of-service attacks.
• To interfere with website security.
• To impersonate another person for fraudulent purposes.
• To harvest personal information unlawfully.
• To submit knowingly false payment or account information.
• To infringe intellectual-property rights.
• To use the website in a way that materially disrupts other users.
• To circumvent checkout, security, access or technical controls.

We may take reasonable technical or legal action to protect Roberts London, its customers and service providers.

Website security

You must not attempt to:

• Probe private systems without permission.
• Test vulnerabilities without authorisation.
• Obtain administrative access.
• Circumvent authentication.
• Intercept information unlawfully.
• Manipulate checkout or payment functions.
• Exploit technical vulnerabilities.

If you believe you have identified a genuine security vulnerability, please report it responsibly to:

info@roberts-and-co.com

Do not exploit the vulnerability or access more information than reasonably necessary to identify the issue.

External websites and services

Roberts London may contain links to websites operated by other organisations.

External links may be provided to:

• Identify a source.
• Provide practical information.
• Link to a venue or institution.
• Facilitate booking or purchasing.
• Provide further reading.
• Support affiliate relationships.
• Allow access to external media.

Unless expressly stated, Roberts London does not control those external websites.

A link does not necessarily mean that Roberts London:

• Endorses everything on the external site.
• Guarantees its accuracy.
• Guarantees its security.
• Accepts responsibility for its availability.
• Has a commercial relationship with its operator.

External websites may have their own:

• Terms.
• Privacy notices.
• Cookie policies.
• Purchase conditions.

You should review them where relevant.

Liability

Our responsibility

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes any liability that cannot lawfully be excluded or restricted.

Nothing in these terms affects statutory consumer rights.

Editorial information

Roberts London will use reasonable care in the preparation and operation of the website.

However, subject to rights and liabilities that cannot lawfully be excluded, we are not responsible for loss caused solely by reasonable reliance on:

• Editorial opinion.
• Information that has become outdated after publication.
• Changes made by a third party after publication.
• External websites outside Roberts London’s control.
• A reader failing to verify time-sensitive practical information where verification would reasonably be expected.

This does not excuse Roberts London from responsibility for material misrepresentations or other liabilities imposed by law.

Business users

If you use Roberts London wholly or mainly for business purposes, different legal considerations may apply from those applicable to consumers.

To the extent permitted by law, Roberts London is not responsible to business users for:

• Loss of profit.
• Loss of revenue.
• Loss of business.
• Loss of anticipated savings.
• Loss of business opportunity.
• Indirect or consequential commercial loss.

Nothing in this section excludes liability that cannot lawfully be excluded.

Consumers

If you are a consumer, these terms do not remove rights provided to you by applicable consumer law.

Any limitation or exclusion in these terms is subject to those rights.

The contractual terms applying specifically to purchases are contained in the Terms & Conditions of Sale.

Privacy and cookies

Use of Roberts London may involve processing personal information and the use of cookies or similar technologies.

Please read:

Privacy Notice →

Cookie Policy →

Where optional cookie or tracking consent is required, you may manage your choices through:

Cookie Settings

in the website footer.

Accessibility

Roberts London aims to make its editorial content, customer information and shop reasonably accessible.

Accessibility information and the route for reporting barriers are provided separately.

Read the Accessibility Statement →

Suspension and restriction

We may temporarily suspend, restrict or block access to all or part of Roberts London where reasonably necessary because of:

• Security.
• Fraud.
• Abuse.
• Technical maintenance.
• A legal requirement.
• Material breach of these terms.
• Protection of Roberts London or another user.

Where the issue concerns a customer account or existing order, contractual and statutory rights relating to the order remain unaffected.

Changes to these terms

Roberts London may update these Website Terms of Use where reasonably necessary because of:

• Changes to the website.
• New functionality.
• Changes in law.
• Security requirements.
• Changes to Roberts London’s publishing or retail activities.
• Clarification of existing provisions.

The current version will be published on this page with an updated review date.

Changes will not retrospectively remove rights that have already arisen under applicable law or an existing contract.

Purchases remain subject to the Terms & Conditions of Sale applying to the relevant transaction.

No waiver

If Roberts London does not immediately enforce a provision of these terms, this does not necessarily mean that the right to enforce it has been waived.

Severability

If a provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

Any affected provision should be interpreted or limited only to the extent reasonably necessary to make it lawful and enforceable.

Third-party rights

Unless expressly stated otherwise, these terms are intended to govern the relationship between Roberts London and the person using the website.

They are not intended to give another person a contractual right to enforce them except where applicable law provides otherwise.

Governing law and disputes

These terms are governed by the applicable laws of the United Kingdom, taking account of which part of the United Kingdom has the relevant legal connection to the matter.

If you are a consumer, nothing in these terms deprives you of mandatory legal protections or any right you have to bring proceedings in a court available to you under applicable law.

Where a dispute arises, Roberts London encourages you to contact us first so that the matter can be considered directly.

Email: info@roberts-and-co.com

Nothing in these terms requires a consumer to surrender a right to use the courts or another remedy available under applicable law.

Contact

Questions concerning these Website Terms of Use may be sent to:

Email: info@roberts-and-co.com

Post:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Related information

• Trust & Information
• Publisher Information
• Editorial Standards
• Reviews & Recommendations
• Commercial Relationships
• Image & AI Policy
• Privacy Notice
• Cookie Policy
• Terms & Conditions of Sale
• Delivery, Returns & Refunds
• Payment & Security
• Accessibility Statement

Last reviewed: 18 July 2026