Access to Roberts London

Roberts London aims to make its editorial work, customer information and online shop accessible to as many people as reasonably possible.

We want readers and customers to be able to:

• Navigate the website clearly.
• Read editorial content comfortably.
• Understand product and customer information.
• Use forms and account functions.
• Browse and purchase through the Roberts London Shop.
• Access photography, film and other media with appropriate supporting information.
• Contact us when another format or reasonable adjustment is needed.

Accessibility is an ongoing part of the development of Roberts London rather than a one-time exercise.

Our Accessibility Approach

Roberts London aims to develop and maintain the website with reference to the Web Content Accessibility Guidelines WCAG 2.2 Level AA.

Our work includes attention to:

• Clear page structure and headings.
• Keyboard accessibility.
• Visible focus indicators.
• Readable typography.
• Appropriate colour contrast.
• Meaningful alternative text for images.
• Descriptive links.
• Clearly labelled forms.
• Useful form error messages.
• Logical navigation.
• Accessible customer and legal information.
• Captions or transcripts for important audio and video where appropriate.
• Reduced reliance on motion or visual effects that may create unnecessary barriers.
• Responsive use across different screen sizes and devices.

We do not currently claim that every page or feature fully conforms to WCAG 2.2 Level AA.

The website continues to develop, and accessibility will be reviewed as new editorial, media and ecommerce functions are introduced.

Using the Website

We aim for Roberts London to remain usable when visitors:

• Increase browser text size.
• Zoom into pages.
• Navigate using a keyboard.
• Use common screen-reading technology.
• Use voice-control or other assistive technology.
• Browse on mobile or tablet devices.
• Adjust operating-system accessibility preferences.

Some experiences may vary according to the browser, device, assistive technology and third-party services being used.

If a particular function creates a barrier, please contact us so that we can consider an appropriate alternative or adjustment.

Keyboard Navigation

Core website functions should be usable without requiring a mouse wherever reasonably possible.

This includes important functions such as:

• Main navigation.
• Links.
• Forms.
• Customer-account functions.
• Shopping basket.
• Checkout.
• Cookie controls.

Interactive elements should have a logical keyboard order and visible focus state.

As the website develops, new interactive features should be checked for keyboard accessibility before or after publication as appropriate.

Headings and Page Structure

Roberts London aims to use meaningful heading structures so that pages can be understood and navigated more easily.

Headings should describe the content beneath them rather than being selected only for their visual appearance.

Pages should use a logical hierarchy wherever practical.

Links

Links should use wording that gives useful context about their destination wherever possible.

We aim to avoid unnecessary repetition of vague link wording where more descriptive language would improve understanding.

Links to external websites may open or behave according to the browser and external service involved.

Images

Images are central to Roberts London.

Where an image communicates meaningful information, we aim to provide alternative text appropriate to its purpose.

Alternative text may describe:

• The subject of an editorial photograph.
• A product.
• A place.
• An object.
• A meaningful visual detail.

Decorative images that add atmosphere without conveying necessary information may be marked or treated as decorative so that they do not create unnecessary interruption for screen-reader users.

Alternative text is not intended to reproduce every visual detail of an image.

Its purpose is to communicate the information needed to understand the image in its context.

Product Images

Product photography may show important details concerning:

• Condition.
• Materials.
• Hallmarks.
• Marks or signatures.
• Construction.
• Wear.
• Accessories.

Product descriptions should therefore provide important purchasing information in text rather than requiring a customer to rely solely upon photographs.

Customers who need further information about the visual condition or characteristics of an item may contact:

info@roberts-and-co.com

We will consider reasonable requests for additional descriptions or information where available.

Created and AI-Assisted Imagery

Roberts London uses documentary photography alongside created editorial imagery.

Accessibility descriptions should communicate the meaningful content of an image rather than unnecessarily describing the technical production method.

Where knowing that an image is created, reconstructed or AI-assisted is material to understanding the content, that information should be provided through the appropriate caption, surrounding text or disclosure.

Read the Image & AI Policy → /image-and-ai-policy/

Colour and Contrast

Roberts London uses a deliberately dark, cinematic visual identity in parts of the website.

Design choices should not prevent important text, controls or information from remaining readable.

We aim to maintain sufficient contrast between:

• Text and backgrounds.
• Buttons and surrounding content.
• Form fields and labels.
• Links and surrounding text.
• Keyboard focus indicators.

Colour should not be the only means used to communicate important information where another indication is reasonably necessary.

Typography

Roberts London aims to use typography that remains readable across common devices and screen sizes.

Important information should not rely upon:

• Extremely small text.
• Decorative lettering that materially reduces readability.
• Images of text where ordinary text would work more effectively.

Users should generally be able to enlarge text through their browser without losing access to essential information.

Forms

Forms may be used for:

• Contact enquiries.
• Customer accounts.
• Checkout.
• Privacy requests.
• Other customer interactions.

We aim for forms to include:

• Clear labels.
• Understandable instructions.
• Logical field order.
• Useful error messages.
• Clear identification of required information.
• Keyboard accessibility.

Security or anti-spam measures should be implemented in a way that avoids unnecessary accessibility barriers where a practical alternative is available.

Checkout

The Roberts London checkout should allow customers to understand:

• What they are buying.
• The quantity.
• The price.
• Delivery costs.
• The total amount payable.
• Required information.
• Relevant terms.

Important purchasing information should be available in text and not depend solely upon visual presentation.

If an accessibility barrier prevents you from completing a purchase, please contact:

info@roberts-and-co.com

We will consider what reasonable assistance or alternative arrangement may be available.

Cookie Controls

Roberts London uses a consent-management system for cookies and similar technologies.

Cookie controls should be:

• Keyboard accessible.
• Understandable.
• Usable without relying solely upon colour.
• Available again after the initial choice has been made.

A permanent Cookie Settings option should be available through the website footer.

Read the Cookie Policy → /cookie-policy/

Video and Audio

Roberts London may publish or embed:

• Films.
• Interviews.
• Documentary footage.
• Other audiovisual material.

Where practical and appropriate, important spoken or audiovisual material may be supported through:

• Captions.
• Subtitles.
• Transcripts.
• Written articles containing equivalent important information.

Older archive material or third-party content may not always have complete accessibility features.

Where a transcript or alternative format would materially assist access to Roberts London content, please contact us.

YouTube and External Media

Some media may be provided through external services such as YouTube.

Accessibility features available through those services may include:

• Captions.
• Keyboard controls.
• Playback speed controls.
• Platform accessibility settings.

Roberts London does not control every accessibility feature of third-party platforms.

Where a third-party embed creates a significant barrier to accessing Roberts London editorial information, we will consider whether an alternative form of the important content can reasonably be provided.

Motion and Animation

Roberts London may use:

• Video.
• Image transitions.
• Animation.
• Cinematic visual effects.

We aim to avoid unnecessary movement that interferes with reading or interaction.

Where substantial motion is introduced, reduced-motion preferences and suitable alternatives should be considered where technically practical.

Essential information should not depend solely upon animation.

PDFs and Downloadable Documents

Roberts London may occasionally provide downloadable documents.

We aim to make important information available directly as accessible web content wherever reasonably practical.

Older archive documents, scans or third-party PDFs may not always be fully accessible.

If you need information contained in an inaccessible document in another format, please contact us.

Historic and Archive Material

Roberts London may publish historic material including:

• Scanned documents.
• Maps.
• Printed ephemera.
• Historic photographs.
• Old advertisements.
• Books and catalogues.

The nature and condition of original material may limit accessibility.

Where the material contains important information necessary to understand the article, we aim to provide suitable written context or description where reasonably practical.

Third-Party Services

Some Roberts London functions rely upon third-party technology.

This may include:

• Payment providers.
• Delivery services.
• YouTube.
• Google services.
• Social-media platforms.
• Other external tools.

Roberts London does not control every aspect of the accessibility of these services.

We will consider accessibility when selecting and configuring third-party services and will seek practical alternatives where a significant barrier falls within our reasonable control.

Known Limitations

Roberts London is a developing website and publication.

Potential accessibility limitations may include:

• Older content created before current accessibility practices were applied.
• Historic documents and scanned archive material.
• Third-party embeds.
• Automatically generated captions that may contain errors.
• Theme or plugin components not fully controlled by Roberts London.
• Complex ecommerce or payment functions supplied by third parties.
• Some created editorial imagery where alternative text has not yet been fully reviewed.

We aim to identify and improve significant barriers as the website develops.

This statement should not be interpreted as claiming that these limitations exist on every page or that the list is exhaustive.

Testing and Review

Accessibility should be considered through a combination of:

• Automated testing where useful.
• Manual review.
• Keyboard testing.
• Review at different screen sizes.
• Checking colour and contrast.
• Reviewing headings and forms.
• Testing important user journeys.
• Feedback from people who encounter barriers.

Automated testing alone cannot identify every accessibility problem.

Priority should be given to essential journeys including:

• Reading editorial content.
• Navigation.
• Contacting Roberts London.
• Product browsing.
• Shopping basket.
• Checkout.
• Customer information.
• Privacy and cookie controls.

Reasonable Adjustments and Alternative Formats

If a disability or access requirement makes it difficult to use Roberts London, please contact us.

We will consider reasonable ways to help, which may include:

• Providing information in an alternative format.
• Providing a clearer written description of a product.
• Helping identify information contained within an image or document.
• Providing an alternative route to information.
• Assisting with a customer-service or order enquiry.

The appropriate response will depend upon the particular barrier and what is reasonably practical.

Reporting an Accessibility Problem

If you encounter an accessibility problem, please tell us.

Email:

info@roberts-and-co.com

It is helpful if you include:

• The page or web address involved.
• A description of the problem.
• What you were trying to do.
• The browser or device being used, where relevant.
• The assistive technology being used, where relevant.
• The format or adjustment that would help.

You do not need to provide information about a disability beyond what is reasonably necessary to explain the access requirement.

How We Respond

We will consider accessibility reports in good faith and aim to:

• Understand the barrier.
• Determine whether an immediate alternative is available.
• Consider whether a technical correction is required.
• Prioritise issues affecting essential customer or editorial functions.
• Incorporate recurring issues into future website improvements.

Some technical changes may depend upon:

• Theme developers.
• Plugin providers.
• Payment providers.
• External media platforms.
• Other third parties.

Where an immediate technical correction is not reasonably possible, we will consider whether a practical alternative can be offered.

Complaints

If you believe that an accessibility concern has not been handled appropriately, you may raise a complaint through:

info@roberts-and-co.com

Please identify the matter as an accessibility complaint and explain:

• The barrier encountered.
• Any previous correspondence.
• The outcome you are seeking.

Read Corrections & Complaints → /corrections-and-complaints/

Contact

Accessibility enquiries may be sent to:

Email: info@roberts-and-co.com

Post:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Our Continuing Approach

Accessibility is not a fixed state.

Roberts London will continue to develop as:

• New editorial material is published.
• New photography and film are introduced.
• The Roberts London Shop develops.
• New technologies and services are added.
• Accessibility standards and accepted practices evolve.

Our aim is to make considered accessibility part of the way Roberts London is built and maintained, rather than treating it only as a compliance exercise.

Related Information

• Trust & Information → /trust/
• Publisher Information → /publisher-information/
• Image & AI Policy → /image-and-ai-policy/
• Privacy Notice → /privacy-policy/
• Cookie Policy → /cookie-policy/
• Website Terms of Use → /terms/
• Shipping Information → /shipping-information/
• Returns & Refunds → /returns-and-refunds/
• Payment & Security → /payment-and-security/
• Corrections & Complaints → /corrections-and-complaints/

Last reviewed: 18 July 2026