Secure Payments

Roberts London uses specialist payment providers to process online payments securely.

Available payment methods will be displayed at checkout before you place your order.

Depending upon the payment provider and method selected, additional authentication or security checks may be required before a transaction is approved.

Payment Information

Payment details are transmitted securely to the relevant payment provider.

Roberts London does not intend to directly store complete payment-card numbers or card security codes.

We may receive and retain limited transaction information necessary to administer an order, such as:

• Payment status.
• Transaction reference.
• Payment method.
• Limited card details where supplied by the payment provider.
• Refund information.

Personal information connected with payments is handled in accordance with our Privacy Notice.

Read the Privacy Notice → /privacy-policy/

Payment Authentication

Your bank or payment provider may ask you to complete an additional security step when making a payment.

This may include authentication through:

• Your banking app.
• A one-time security code.
• Biometric verification.
• Another method provided by your bank or payment service.

These checks are designed to help confirm that the person making the payment is authorised to do so.

Fraud Prevention

Orders may be subject to reasonable security and fraud-prevention checks.

In some circumstances, we may:

• Delay an order while information is verified.
• Contact you to confirm order or delivery details.
• Ask the payment provider to perform additional checks.
• Decline or cancel an order where there is a reasonable concern about fraud, payment authorisation or security.

Any payment taken for an order that we do not accept will be refunded as appropriate.

We will never ask you to send your complete payment-card number or card security code by ordinary email.

Secure Checkout

Roberts London uses secure website connections to protect information transmitted between your browser and the website.

The checkout process may also use security measures provided by:

• Payment processors.
• Banks and card issuers.
• Fraud-prevention services.
• Website security providers.

No online system can be guaranteed to be completely free from risk, but reasonable technical and organisational measures are used to protect customer and transaction information.

Payment Timing

Payment may be authorised or collected when you place your order.

An automatic order acknowledgement does not necessarily mean that your order has been accepted.

Unless we expressly confirm otherwise, acceptance normally takes place when we confirm that the goods have been dispatched.

If we cannot accept an order after payment has already been collected, the relevant amount will be refunded.

Read the Terms & Conditions of Sale → /terms-of-sale/

Currency

Prices will be displayed in the currency shown on the Roberts London website or during checkout.

If your payment account uses a different currency, your bank or payment provider may:

• Apply its own exchange rate.
• Charge a currency-conversion fee.
• Apply other international transaction charges.

These charges are determined by your bank or payment provider and are not controlled by Roberts London.

Refunds

Approved refunds are normally returned to the original payment method used for the purchase.

The time taken for a refund to appear after it has been processed may depend upon:

• Your bank.
• Card issuer.
• Payment provider.
• Payment method.

For information about returns and refund processing, please read our Returns & Refunds Policy.

Read Returns & Refunds → /returns-and-refunds/

Payment Problems

If a payment is declined, this does not necessarily mean that there is a problem with your account.

Possible reasons may include:

• Incorrect payment information.
• A security check.
• Insufficient funds or available credit.
• A spending limit.
• An authentication failure.
• A restriction imposed by the card issuer or payment provider.

Roberts London does not ordinarily receive the full reason why a bank or card issuer declines a payment.

You may need to contact your bank or payment provider for further information.

Suspicious Activity

If you believe that:

• A payment connected with Roberts London was unauthorised.
• Your customer account has been accessed without permission.
• You have received a suspicious message claiming to be from Roberts London.
• Someone has asked you to provide sensitive payment information outside the normal checkout process.

please contact us promptly.

Email: info@roberts-and-co.com

You should also contact your bank or payment provider immediately where payment credentials or an account may have been compromised.

Protecting Yourself

Roberts London will not ask you by ordinary email to provide:

• Your complete card number.
• Your card security code.
• Your online banking password.
• A one-time banking authentication code.

Be cautious of messages asking you to make payment through an unexpected method or to send sensitive payment details outside the Roberts London checkout.

If you are uncertain whether a message is genuine, contact us directly using the details published on robertslondon.com rather than replying to the suspicious message.

Contact

Questions concerning payments or order security may be sent to:

Email: info@roberts-and-co.com

Post:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Related Information

• Trust & Information → /trust/
• Privacy Notice → /privacy-policy/
• Cookie Policy → /cookie-policy/
• Terms & Conditions of Sale → /terms-of-sale/
• Shipping Information → /shipping-information/
• Returns & Refunds → /returns-and-refunds/

Last reviewed: 18 July 2026