Buying from Roberts London

These Terms & Conditions of Sale apply when you purchase goods through the Roberts London Shop.

Please read them before placing an order.

They explain:

• Who you are buying from.
• How an order becomes a contract.
• How prices and payments are handled.
• How we describe vintage, antique and other goods.
• Delivery and responsibility for goods.
• Cancellation and returns.
• Your rights if something is faulty or not as described.
• International orders.
• How to contact us if something goes wrong.

These terms apply specifically to purchases.

General use of the Roberts London website is governed separately by the Website Terms of Use.

Read the Website Terms of Use → /terms/

Who you are buying from

Goods offered through the Roberts London Shop are sold by:

Barry Roberts
Roberts & Co

Email: info@roberts-and-co.com

Address:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Throughout these terms, Roberts London, we, us and our refer to the seller identified above where the context concerns a purchase.

Read Publisher Information → /publisher-information/

Who can purchase

You must be legally capable of entering into the relevant contract.

Where you purchase wholly or mainly for purposes outside your trade, business, craft or profession, you are ordinarily purchasing as a consumer and applicable consumer rights apply.

If you are purchasing wholly or mainly for business purposes, some consumer-specific rights described in these terms may not apply.

Please contact us before ordering if you require a business-to-business arrangement involving materially different requirements.

Our products

Roberts London may offer products including:

• Vintage and antique objects.
• Previously owned pieces.
• Jewellery.
• Silver and decorative objects.
• Prints and works on paper.
• Books.
• Collectables.
• Design objects.
• Contemporary products.
• Limited editions.
• Individually sourced pieces.
• Other objects selected for the Roberts London Shop.

Some products may be unique or available as a single example.

The nature of the product will be described on its individual product page.

Product descriptions

Our approach to description

We aim to describe products accurately and provide enough material information for you to make an informed purchasing decision.

Depending upon the product, a description may include:

• Maker or brand.
• Material.
• Dimensions.
• Weight.
• Date or approximate period.
• Hallmarks.
• Signatures or identifying marks.
• Provenance where known.
• Condition.
• Repairs or restoration.
• Included packaging.
• Accessories.
• Relevant historical information.

The amount of information available varies from object to object.

Vintage, antique and previously owned goods

Many Roberts London products may have existed for years or decades before being offered for sale.

Such objects may show characteristics consistent with their:

• Age.
• Previous ownership.
• Handling.
• Wear.
• Storage.
• Manufacturing methods.
• Restoration history.

These characteristics do not automatically make an item defective.

When assessing the condition and quality reasonably to be expected from a vintage, antique or previously owned object, relevant factors may include:

• Its description.
• Age.
• Price.
• Rarity.
• Materials.
• Known history.
• Disclosed condition.
• The nature of comparable objects.

We aim to identify material defects, damage, repairs or alterations of which we are aware where they would reasonably matter to a purchasing decision.

No blanket “sold as seen” exclusion

The fact that an item is:

• Vintage.
• Antique.
• Previously owned.
• A single example.
• Sold with visible wear.

does not remove statutory consumer rights.

A disclosed characteristic that formed part of the description will, however, be relevant when considering whether the goods meet the standard reasonably expected.

For example, an accurately described historic object with age-related wear should not be expected to appear factory-new unless it was represented that way.

Condition descriptions

Condition terminology is necessarily evaluative.

Words such as:

• Excellent.
• Very good.
• Good.
• Fair.
• Age-related wear.
• Patina.
• Light surface marks.

should be read together with:

• The complete written description.
• Product photography.
• Measurements.
• Any specific condition notes.

Where condition is particularly important to you, please ask before ordering.

We are happy to consider reasonable requests for additional information or photographs where available.

Authentication and attribution

Where we identify a:

• Maker.
• Designer.
• Brand.
• Period.
• Material.
• Hallmark.
• Attribution.

we do so on the basis of the information and evidence reasonably available to us.

Where attribution is uncertain, we aim to use appropriately qualified language.

Terms such as:

• Attributed to.
• In the manner of.
• After.
• Probably.
• Believed to be.
• Circa.
• Possibly.

have different meanings from an unqualified attribution and should be read accordingly.

We will not knowingly present an uncertain attribution as established fact.

Provenance

Where provenance is stated, it reflects information reasonably available to Roberts London at the time of sale.

Not every vintage or antique object has a complete documented ownership history.

Absence of documented provenance does not necessarily indicate a problem with an object.

Where a provenance claim materially forms part of the description, we aim to ensure that it has a reasonable evidential basis.

Hallmarks and marks

Where a product bears hallmarks, signatures, serial numbers, maker’s marks or other identifying marks, we may describe or photograph them.

Interpretation will be based upon the information reasonably available.

A hallmark date, where identified, ordinarily refers to the relevant hallmarking information and should not automatically be treated as proof of the exact date on which the finished object was first sold.

Measurements

Measurements and weights may be approximate unless expressly stated otherwise.

Small differences can arise because of:

• Measuring method.
• Irregular shapes.
• Flexible components.
• Calibration.
• Rounding.

Where an exact measurement is essential to your purchase, please contact us before ordering.

Product photography

We aim to photograph products so that they are fairly represented.

The appearance of colour, tone and scale may vary according to:

• Lighting.
• Camera settings.
• Screen calibration.
• Device settings.
• Reflective materials.
• Magnification.
• Viewing conditions.

For unique, vintage, antique and individually sourced goods, primary product photographs should ordinarily show the actual item offered for sale.

Images may be enlarged to show detail and should not be relied upon as a substitute for stated measurements.

Read the Image & AI Policy → /image-and-ai-policy/

Created lifestyle imagery

Roberts London may use editorial, campaign or lifestyle imagery to place a product or category within a broader visual context.

Where such imagery is created, composited or AI-assisted, it should not be relied upon as the primary factual representation of a unique product.

The product description and primary product photography govern the material characteristics of the item offered for sale.

Prices

Product prices

The price payable for a product will be displayed through the Roberts London Shop before you place your order.

The checkout process will show the total amount payable before you commit to purchase, including applicable delivery charges and other amounts that must be disclosed at that stage.

Taxes will be handled and displayed in accordance with the applicable tax position and checkout configuration.

Delivery charges

Delivery charges may depend upon:

• Destination.
• Parcel size or weight.
• Product value.
• Insurance requirements.
• Delivery speed.
• Selected service.

The applicable charge will be shown before you place your order where the destination and delivery method are supported through checkout.

Read Delivery, Returns & Refunds → /delivery-returns-refunds/

Pricing errors

We take reasonable care when displaying prices.

Occasionally, an obvious pricing or technical error may occur.

If we identify an error before accepting your order, we may:

• Contact you with the correct information and invite you to reorder or confirm how you wish to proceed; or
• Decline the order and refund any payment already taken.

We will not rely upon a minor pricing mistake as a pretext to cancel an otherwise valid contract after acceptance where doing so would be unfair or unlawful.

Placing an order

Products displayed on the website

Displaying a product for sale does not by itself guarantee:

• Continuing availability.
• That an order has been accepted.
• That a contract has already been formed.

Many Roberts London products may be unique and could become unavailable.

Your order

When you submit an order through checkout, you are offering to purchase the goods identified in your order at the stated total price, subject to these terms.

Before placing the order, you should have an opportunity to:

• Review your basket.
• Review the products selected.
• Review quantities.
• Review delivery information.
• Review the total price.
• Correct input errors.

The final checkout action will make clear that placing the order creates an obligation to pay.

Order acknowledgement

After an order is submitted, you should receive an electronic acknowledgement.

An automatic order acknowledgement confirms that we have received your order.

Unless the acknowledgement expressly says otherwise, it does not mean that your order has yet been accepted.

When the contract is formed

Our acceptance of your order normally takes place when we send confirmation that the goods have been dispatched.

At that point, a contract is formed between you and Roberts London for the goods identified in that dispatch confirmation.

Where we expressly confirm acceptance at an earlier stage, the contract may be formed at that earlier point.

Why an order might not be accepted

We may decline an order before acceptance for a legitimate reason including:

• The product is no longer available.
• A unique item was sold shortly before simultaneous inventory systems updated.
• Payment cannot be authorised.
• Fraud or security checks raise a concern requiring us not to proceed.
• Delivery is not available to the requested destination.
• A material pricing or description error is identified.
• Legal restrictions prevent the sale.
• We reasonably believe the order is not genuine.
• A technical error makes fulfilment impossible.

Where payment has already been taken and the order is not accepted, the relevant amount will be refunded.

Unique and single-stock items

A product shown as available may occasionally sell through another authorised route before the online inventory updates.

We take reasonable steps to avoid this.

Where the same unique item is ordered by more than one customer, priority will normally be determined by the first valid order we are able to accept.

Any payment relating to an order we cannot fulfil will be refunded.

Basket does not reserve stock

Placing an item in a shopping basket does not ordinarily reserve it.

A product may remain available to other customers until an order has been accepted or the website expressly states that a reservation has been created.

Payment

Payment methods

Available payment methods will be displayed at checkout.

These may include services provided by third-party payment providers.

Payment authorisation

By submitting payment information, you confirm that you are authorised to use the chosen payment method.

Your payment provider may perform:

• Authentication.
• Authorisation.
• Fraud screening.
• Security checks.

An order may be delayed while reasonable checks are completed.

Payment before acceptance

A payment may sometimes be authorised or collected before we send formal acceptance.

Taking or authorising payment does not necessarily mean that we have accepted an order if the order acknowledgement states otherwise.

If we cannot accept an order after payment has been collected, we will arrange an appropriate refund.

Card information

Roberts London does not intend to store complete payment-card numbers or card security codes directly where payment is processed through a specialist payment provider.

Read Payment & Security → /payment-and-security/

Fraud prevention

We may delay, decline or cancel a transaction where reasonably necessary to:

• Protect a customer.
• Prevent suspected fraud.
• Verify payment.
• Confirm delivery information.
• Protect Roberts London.
• Comply with legal obligations.

We may contact you for reasonable additional verification.

We will not ask you to send a complete payment-card number or card security code by ordinary email.

Delivery

Delivery destinations

Available delivery destinations will be shown through the Roberts London Shop or Delivery, Returns & Refunds information.

Not every product or delivery service may be available to every destination.

Delivery estimates

Estimated dispatch and delivery periods may be displayed:

• On a product page.
• During checkout.
• In an order confirmation.
• In delivery information.

Unless expressly agreed as a guaranteed deadline, estimated delivery dates are estimates rather than guarantees.

We will nevertheless meet our legal obligations concerning delivery.

Where no different delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable law.

Important delivery dates

If delivery by a particular date is essential, please tell us before the contract is formed.

We must expressly agree to an essential delivery deadline before you should rely upon it as a contractual condition.

Delays

Delivery may occasionally be affected by circumstances including:

• Severe weather.
• Transport disruption.
• Customs delays.
• Industrial action.
• Security checks.
• Carrier disruption.
• Events outside our reasonable control.

We will take reasonable steps to communicate material delays of which we become aware.

Nothing in this section removes rights available to you where goods are not delivered within an agreed or legally required period.

Delivery address

You are responsible for providing a complete and accurate delivery address.

Please check it carefully before placing an order.

Contact us promptly if you identify an error.

We cannot guarantee that an address can be changed after dispatch.

High-value deliveries

Certain items may require:

• Tracked delivery.
• Insurance.
• Signature.
• Identity or age verification where legally appropriate.
• Collection from a designated point after an unsuccessful delivery.

These requirements may vary according to the product, value and destination.

When risk passes

Goods remain at our risk until they come into the physical possession of:

• You; or
• A person identified by you to receive them.

Different rules may apply where you independently commission a carrier that we did not offer as a delivery option.

Ownership

Unless a different arrangement is expressly agreed, ownership of the goods passes to you once:

• We have received payment in full; and
• The goods have been dispatched under an accepted order.

Risk and legal ownership are separate concepts.

The statutory rules governing risk during consumer delivery remain unaffected.

International orders

Delivery outside the United Kingdom

Where international delivery is available, your order may be subject to:

• Customs procedures.
• Import duties.
• Local taxes.
• Brokerage or clearance charges.
• Import restrictions.

Checkout or delivery information will state where charges are included where reasonably possible.

Where local import duties, taxes or charges are not collected by Roberts London, you may be responsible for paying them to the relevant authority or delivery provider.

Customs information

We are required to provide accurate customs information.

We will not knowingly:

• Falsely describe commercial goods as gifts.
• Artificially reduce a declared value.
• Provide misleading customs documentation.

Import restrictions

You are responsible for ensuring that a product can lawfully be imported into your destination where this depends upon local requirements not reasonably within Roberts London’s control.

We may decline an order where we know or reasonably believe that legal restrictions prevent shipment.

International consumer rights

Nothing in these terms is intended to deprive a consumer of mandatory protections that apply to them and cannot lawfully be excluded by contract.

Your right to cancel an online order

The distance-selling cancellation right

If you are a consumer purchasing goods online, you will generally have a statutory right to cancel the contract without giving a reason.

For most goods, the cancellation period ends 14 days after the day on which you, or a person identified by you other than the carrier, takes physical possession of the goods.

Different calculation rules may apply where an order contains several goods delivered separately.

This cancellation right is separate from your rights where goods are faulty, damaged or not as described.

How to cancel

To exercise the cancellation right, you must communicate a clear decision to cancel before the cancellation period expires.

You may contact:

Email: info@roberts-and-co.com

or write to:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Please provide, where available:

• Your name.
• Order number.
• Product.
• Date of order.
• Date received.
• Contact details.

You may use the model cancellation form at the end of these terms, but you do not have to use that form.

Any clear statement communicating your decision to cancel is sufficient where the statutory cancellation right applies.

Cancelling before dispatch

You may contact us if you wish to cancel before dispatch.

Where the order has not yet been accepted or dispatched, we will normally cancel it and arrange the release or refund of any payment as appropriate.

Where dispatch has already occurred, the ordinary cancellation and return procedure may apply.

Returning goods after cancellation

Return period

After telling us that you are cancelling, you must send the goods back without undue delay and no later than 14 days after the day on which you tell us of your decision to cancel, unless we agree otherwise or are legally responsible for collecting them.

Please contact us before returning an item so that appropriate return instructions can be provided.

Return costs for change-of-mind cancellation

Unless:

• We agree to pay them;
• The product page or delivery policy says that we will pay them; or
• Applicable law requires us to bear them,

you are responsible for the direct cost of returning goods where you exercise the ordinary change-of-mind cancellation right.

This does not apply in the same way where goods are faulty, misdescribed or otherwise fail to conform to the contract.

Returning valuable items

Many Roberts London products may be:

• Unique.
• Fragile.
• Valuable.
• Difficult to replace.

Where you are responsible for returning an item, we strongly recommend using a suitably secure, tracked and insured service appropriate to the value and nature of the goods.

Please package returned goods with reasonable care.

Handling goods

You may inspect goods as you reasonably would in a physical shop to establish their:

• Nature.
• Characteristics.
• Functioning.

If your handling goes beyond what is reasonably necessary for that purpose and causes a reduction in value, we may be entitled to deduct an appropriate amount from the refund where the law permits.

This does not give us a right to impose an arbitrary restocking fee.

Packaging

You should return:

• The product.
• Any included accessories.
• Certificates supplied with the product.
• Product-specific packaging where it forms part of the goods or their value.

Failure to return packaging does not automatically remove a statutory cancellation right.

However, where original packaging is itself a material part of a collectible product and its loss or damage genuinely reduces the value of the goods, that may be relevant when assessing diminished value where legally permitted.

Refunds following cancellation

What we refund

Where you validly cancel under the statutory distance-selling right, we will refund:

• The price paid for the cancelled goods.
• The cost of the least expensive standard delivery option we offered for sending those goods to you, where the law requires.

If you chose a more expensive delivery method than our least expensive ordinary delivery option, we are not required to refund the additional premium for that upgraded service.

When we refund

We will make the refund without undue delay and within the applicable statutory period.

For returned goods, we may be entitled to wait until:

• We receive the goods back; or
• You provide evidence that you have sent them back,

whichever occurs first, subject to applicable law.

How we refund

Refunds will normally be made using the same payment method used for the original transaction unless:

• You expressly agree otherwise; and
• The alternative does not result in an inappropriate fee to you.

Exceptions to the change-of-mind cancellation right

The statutory cancellation right does not apply to every type of product.

Relevant exceptions may include, where the legal conditions are satisfied:

Personalised or made-to-order goods

Goods made to your specifications or clearly personalised may be excluded from the ordinary change-of-mind cancellation right.

Examples might include an item:

• Engraved specifically for you.
• Specially altered to your individual specification.
• Made specifically to a clearly personalised design.

A product is not automatically excluded merely because it was ordered specially from available standard options.

Where an exception applies, this should be made clear before you place the order.

Sealed hygiene-sensitive goods

The cancellation right may cease for sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons after the seal has been broken.

This exception will not be applied more broadly than the law permits.

We will not automatically refuse the return of jewellery merely by describing it as a hygiene item.

Other statutory exceptions

Other exceptions may apply where specifically provided by law and relevant to the product concerned.

Where Roberts London offers a product subject to such an exception, the relevant information will be provided before purchase.

Vintage and antique goods are not automatically excluded

An item does not lose the ordinary distance-selling cancellation right merely because it is:

• Vintage.
• Antique.
• Previously owned.
• Rare.
• Unique.
• Available as a single example.

Where no statutory exception applies, the ordinary cancellation rules remain available.

Faulty, damaged or misdescribed goods

Your statutory rights

Nothing in these terms reduces statutory rights concerning goods that do not conform to the contract.

Consumer goods must meet the legal standards applicable to them, including being:

• Of satisfactory quality.
• Fit for a particular purpose made known where the legal conditions are met.
• As described.

For vintage, antique and previously owned goods, the reasonable standard takes account of matters including:

• Age.
• Description.
• Price.
• Disclosed defects.
• Other relevant circumstances.

A defect clearly disclosed before purchase will be treated differently from an undisclosed fault that means the item does not conform to the contract.

Goods damaged in transit

Please contact us promptly if a parcel arrives:

• Visibly damaged.
• Open.
• Missing contents.
• Containing a damaged product.

Where possible, retain:

• The outer packaging.
• Inner packaging.
• Labels.
• Photographs of the parcel.
• Photographs of the damage.

This helps us investigate the matter with the delivery provider.

Failure to photograph packaging does not automatically remove statutory rights.

Short-term right to reject

Where goods fail to conform to the contract, consumers may have a statutory short-term right to reject them.

For most goods this right ordinarily runs for 30 days, subject to the applicable legal rules.

Repair or replacement

Depending upon the circumstances and the nature of the goods, you may have statutory rights to repair or replacement.

For a unique vintage or antique object, an identical replacement may not exist.

Where a statutory remedy is impossible or disproportionate, the remedies available will be considered in accordance with applicable law.

Price reduction or final rejection

Where the legal conditions are met, further remedies may include:

• An appropriate price reduction.
• A final right to reject the goods.

Your available remedy depends upon:

• The nature of the problem.
• The time that has passed.
• Whether repair or replacement is possible.
• Whether an earlier remedy has succeeded.
• Applicable consumer law.

Return costs for non-conforming goods

Where goods must be returned because they are faulty, damaged, misdescribed or otherwise fail to conform to the contract, Roberts London will bear reasonable return costs where required by law.

Please contact us before sending a valuable or fragile product back so that an appropriate return method can be agreed.

Read Delivery, Returns & Refunds → /delivery-returns-refunds/

Repairs, alterations and care after purchase

Once a product has been:

• Altered.
• Resized.
• Engraved.
• Repaired by another person.
• Modified.
• Damaged through misuse.
• Subjected to inappropriate cleaning or treatment.

it may become more difficult to determine the original condition or cause of a later problem.

Nothing in this section removes rights concerning a fault that existed when the product was supplied.

However, Roberts London is not responsible for damage caused by:

• Misuse.
• Accident after delivery.
• Normal wear.
• Inappropriate storage.
• Unauthorised alteration.
• Negligent repair.
• Failure to follow material care information.

where the law does not place responsibility for that damage on us.

Natural materials and handmade goods

Products made from natural, handmade or historic materials may contain individual variations.

Depending upon the object, these may include variations in:

• Colour.
• Grain.
• Patina.
• Surface.
• Texture.
• Shape.
• Hand finishing.

Such variations are not automatically faults where they are inherent in the nature, age or method of manufacture of the goods and the product remains consistent with its description.

Availability and discontinuation

We may:

• Remove products from sale.
• Change stock.
• Discontinue a line.
• Correct a product page.
• Withdraw an item requiring further research.

before an order has been accepted.

Once a contract has been formed, our ability to cancel or alter it is subject to these terms and applicable law.

Promotional codes and offers

Where Roberts London introduces:

• Promotional codes.
• Gift offers.
• Special pricing.
• Customer benefits.

additional terms may apply.

Unless otherwise stated:

• A promotion cannot be exchanged for cash.
• A code may be limited to specified products or dates.
• A code may be withdrawn prospectively before use.
• A promotion will not retrospectively alter a completed order.

We will not cancel an accepted order merely to avoid honouring a valid promotion that was correctly applied, except where permitted by law or a genuine error makes the transaction legally or commercially impossible to perform.

Gifts

Where an order is sent as a gift, the purchasing customer remains the contracting customer unless otherwise agreed.

Statutory rights may depend upon the legal status of the person exercising them and the circumstances of the purchase.

A gift recipient should contact Roberts London with:

• The purchaser’s name.
• Order number where available.
• Details of the product.

so that we can identify the transaction.

Events outside our reasonable control

Circumstances outside our reasonable control may occasionally affect performance.

Examples may include:

• Severe weather.
• Major transport disruption.
• Natural disasters.
• Widespread systems failure.
• War or civil disturbance.
• Government restrictions.
• Major postal or carrier interruption.

We will take reasonable steps to minimise the effect and communicate material disruption.

This clause does not remove statutory rights where:

• Delivery is not made within a legally required or agreed period.
• A consumer is entitled to cancel.
• A refund becomes legally due.

Our responsibility

Nothing in these terms excludes or limits responsibility where doing so would be unlawful.

Nothing in these terms excludes or limits:

• Statutory consumer rights.
• Liability for death or personal injury caused by negligence where liability cannot lawfully be excluded.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot lawfully be excluded or restricted.

Losses we are responsible for

Where we breach the contract, we are responsible for loss or damage that is a reasonably foreseeable result of that breach, subject to applicable law.

A loss is foreseeable where:

• It was obvious that it might happen; or
• Both you and Roberts London knew it might happen when the contract was formed.

Business losses

Where you purchase wholly or mainly for business purposes, Roberts London is not responsible, to the extent permitted by law, for purely commercial losses such as:

• Loss of profit.
• Loss of business.
• Loss of revenue.
• Loss of anticipated savings.
• Loss of business opportunity.

unless expressly agreed otherwise or liability cannot lawfully be excluded.

Personal information

Personal information connected with:

• Orders.
• Accounts.
• Payments.
• Delivery.
• Returns.
• Fraud prevention.
• Customer service.

is handled in accordance with the Roberts London Privacy Notice.

Read the Privacy Notice → /privacy-policy/

Cookies and similar technologies used by the shop are explained separately.

Read the Cookie Policy → /cookie-policy/

Communications

We will normally communicate about an order using the contact details you provide.

Please ensure that:

• Your email address is correct.
• You monitor relevant messages.
• Your delivery details are accurate.

Transactional communications may include:

• Order acknowledgement.
• Acceptance or dispatch confirmation.
• Payment information.
• Delivery updates.
• Security or verification requests.
• Return and refund information.

Transactional communications are not the same as optional marketing.

Complaints

If you have a problem with a product, order or service, please contact:

Email: info@roberts-and-co.com

Please provide:

• Your name.
• Order number.
• Product.
• Description of the problem.
• Relevant photographs where useful.
• The resolution you are seeking.

We aim to deal with complaints fairly and proportionately.

Nothing in our complaints process limits your statutory rights.

Read Corrections & Complaints → /corrections-and-complaints/

Alternative dispute resolution

Where a dispute cannot be resolved directly, you may have access to independent consumer advice, mediation, alternative dispute resolution or the courts depending upon the nature and location of the dispute.

Roberts London will provide information about any legally required or contractually applicable dispute-resolution scheme where relevant.

Nothing in these terms requires a consumer to surrender a right to bring proceedings before a court available to them under applicable law.

Changes to these terms

We may update these Terms & Conditions of Sale where reasonably necessary because of:

• Changes in law.
• Changes to the shop.
• New payment or delivery services.
• Changes in our commercial operations.
• Clarification of existing terms.

The terms applying to your purchase will ordinarily be those presented to you when the relevant contract is formed.

A later change will not retrospectively remove rights arising under an existing contract.

Transfer of rights

We may transfer our rights or obligations under a contract where legally permitted, for example as part of a genuine transfer or restructuring of the business.

Any transfer will not reduce statutory consumer rights.

You may transfer your rights where the law permits or where we agree.

Severability

If part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

No waiver

If we do not immediately enforce a right or provision, that does not necessarily mean that we have waived it.

Third-party rights

Unless expressly provided otherwise, a contract for the purchase of goods is between Roberts London and the customer who placed the accepted order.

No other person has a contractual right to enforce these terms except where applicable law provides otherwise.

Governing law

These terms and contracts formed under them are governed by the applicable laws of the United Kingdom, taking account of the legal jurisdiction with the relevant connection to the contract.

If you are a consumer, nothing in these terms deprives you of mandatory consumer protections or any right to bring proceedings before a court available to you under applicable law.

Contact

Questions concerning an order or these Terms & Conditions of Sale may be sent to:

Email: info@roberts-and-co.com

Post:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Model Cancellation Form

You may use this form if you wish to cancel a contract under a statutory cancellation right.

You do not have to use this form.

To:

Barry Roberts
Roberts & Co
PO Box 458
1 Croydon Road
Beckenham
Kent BR3 9FN
United Kingdom

Email: info@roberts-and-co.com

I hereby give notice that I cancel my contract of sale for the following goods:

Goods:
[Insert details]

Order number:
[Insert order number]

Ordered on:
[Insert date]

Received on:
[Insert date]

Name of consumer:
[Insert name]

Address of consumer:
[Insert address]

Signature of consumer:
[Only required if this form is sent on paper]

Date:
[Insert date]

Related information

• Trust & Information → /trust/
• Publisher Information → /publisher-information/
• Website Terms of Use → /terms/
• Privacy Notice → /privacy-policy/
• Cookie Policy → /cookie-policy/
• Delivery, Returns & Refunds → /delivery-returns-refunds/
• Payment & Security → /payment-and-security/
• Corrections & Complaints → /corrections-and-complaints/

Last reviewed: 18 July 2026